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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
by SAP AG
September 17, 2008
- (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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Achieve Fuel Distribution Excellence - Drive Efficiency And Growth With Integrated Solutions
by SAP AG
June 01, 2008
- (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency, forecast accuracy, and adaptability.
(PRODUCT OVERVIEW)
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Business Wire hosts award-winning events for client education with GoToWebinar
by Citrix Online
June 24, 2009
- (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.
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Eliminating Waste in Supply Chain Network Collaboration
by Sterling Commerce
September 02, 2009
- (Free Research) The focus of this white paper is to highlight how IT can support the kind of agile, rapid response that is needed to drive out costs and delays in their company's business collaboration networks.
(WHITE PAPER)
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Business Value of Sterling Commerce Managed Services for B2B Integration
by Sterling Commerce
September 01, 2009
- (Free Research) Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
by RSA, The Security Division of EMC
September 08, 2009
- (Free Research) The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
(WHITE PAPER)
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Surviving and Thriving in the Customer-Driven Age
by Oracle Corporation
September 2008
- (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
(WHITE PAPER)
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e-Learning Best Practices as You Begin Your Research into Learning Management Systems
by SyberWorks, Inc.
March 2008
- (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems.
(WHITE PAPER)
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Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
October 2009
- (Free Research) In this research report, we examine five of the critical issues that are creating new opportunities for the accounting profession and nine key strategies for obtaining competitive advantage.
(WHITE PAPER)
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Let Customer Feedback Do the Driving
by SPSS Inc. Worldwide Headquarters
May 2007
- (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
(WHITE PAPER)
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Saving At-Risk Customers and Revenue Through Survey Action Management
by MarketTools, Inc.
November 2009
- (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
(WHITE PAPER)
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Measuring and Improving Customer Satisfaction in the Insurance Industry
by MarketTools, Inc.
November 2009
- (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
(ANALYST BRIEF)
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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
by MarketTools, Inc.
August 2009
- (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
(CASE STUDY)
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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper
by Esker Inc.
November 2009
- (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.
(WHITE PAPER)
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The End User Experience: The Working End User
by Intel Technology Provider
November 2009
- (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
(WEBCAST)
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Enterprise Content Management (ECM) or Best of Breed Web Content Management (WCM) Different Technologies for Different Needs
by SDL Tridion
June 2009
- (Free Research) This paper examines SDL Tridion's position within the overall content management landscape as defined by business needs, rather than underlying technology. It also explains how organizations can combine different content management technologies to solve various business requirements.
(WHITE PAPER)
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
by Infor CRM
October 2009
- (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
(WHITE PAPER)
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Drive Real-World Business Processes with Microsoft Dynamics CRM
by Microsoft
September 2009
- (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
(WEBCAST)
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EC Suite Proactively Eliminates Critical Vulnerabilities to Mitigate Business Risk
by Lumension
January 2009
- (Free Research) EC Suite's preventive security approach has yielded a stronger security profile against malicious attacks, reduced overall IT and security operational expenses, and enhanced operational efficiencies.
(WHITE PAPER)
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Computing as a Service- New Models for Scaling your Online Business
by Rackspace Hosting & Limelight Networks
September 2009
- (Free Research) Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences.
(WEBCAST)
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ITIL®,the CMS and You
by BMC Software, Inc
August 2009
- (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
(WHITE PAPER)
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Increasing ROI with Data Services
by Oracle Corporation
August 2008
- (Free Research) This white paper will address data services implementation and the role of Oracle Data Service Integrator in that process. It will describe the technical benefits of a data services implementation within the context of initiatives to promote business process management (BPM), service-oriented architecture (SOA), portal projects, and BI.
(WHITE PAPER)
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Video White Paper: Seven Tips for Profiting from Lean Times with CRM
by Oracle Corporation
June 2009
- (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
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Plastics Manufacturer Sets Higher Standards of Performance with Rapid ERP Implementation from IQMS
by IQMS
April 2009
- (Free Research) Read this case study to learn how IQMS's single source enterprise software solution EnterpriseIQ delivered significant results to a leading European plastics manufacturing company.
(CASE STUDY)
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Structuring the Haystack - Business Intelligence and Enterprise Search Solutions
by Information Builders
June 2008
- (Free Research) A researcher at The Data Warehousing Institute recently estimated that 80 percent of information available in an average enterprise is unstructured and unavailable from any standard database management system. What can you do about it? Enterprise search software incorporates unstructured documents into the same architecture as classic reports.
(IT BRIEFING)
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